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Ease of understanding our service offerings 10 9 8 7 6 5 4 3 2 1
Ease of finding relevent information 10 9 8 7 6 5 4 3 2 1
Visual appeal look and feel 10 9 8 7 6 5 4 3 2 1
Page response time/ How fast is the website 10 9 8 7 6 5 4 3 2 1
Overall experience 10 9 8 7 6 5 4 3 2 1
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